Frequently Asked Questions

How much does shipping cost?

Our shipping charges for US based orders are now $4.00 for orders of 1 lbs. $5.00 for 2 lbs., $6.00 for 3 lbs., $7.00 for 4 lbs. $8.00 for 5 lbs., and orders of 6 lbs. or more have FREE shipping. We ship via FedEx and  UPS. We ship via U.S. Postal Service when that’s the address we need to use and for APO shipments abroad. Customers from countries outside the US should call us at 1-800-737-5464 to place order and confirm the higher shipping charges. Customers may also email us at info@orleanscoffee.com.

When will I get my order?

Your coffee order will usually arrive about five to eight days after you place your order. We are “roast to order” so we do our best to roast your coffee the day after we receive your order. We do our best to turn around orders in 24 to 48 hours from the time we receive your order. Again, we don’t roast your coffee  until we have your order.

Can I get free shipping?

Yes, we offer free shipping for orders of 6 lbs. or more.

What is the status of my order? Can I track my order after it has shipped?

You can check Your Account to see a list of the orders that you have placed. Look for the tracking number associated with your order. You can expect your coffee to arrive about seven to ten days after you place your order.

I placed an order, but didn’t receive an order acknowledgement. Did my order go through?

An order confirmation will be sent to your email address within three hours of placing your order. If you did not receive an order confirmation, please contact us.

When am I billed for my order?

The credit card that you used to place your order is billed at the time you place your order.

What is your return policy?

Orleans Coffee guarantees each product we sell as it is described on our Web site. If you are dissatisfied for any reason, simply return the unused portion within 30 days of receipt for a full refund of the purchase price. We’ll also refund shipping costs if the return was a result of our error.

What forms of payment do you accept?

We’ll gladly accept Visa, MasterCard, and American Express We can’t accept cash, checks, or money orders. You can also use an ATM or other debit card bearing the VISA or MasterCard logo, just like a credit card.

Can I use a debit or ATM card on your site?

You can use an ATM or other debit card bearing the VISA or MasterCard logo on our Web site just like a credit card. If you have questions or concerns about credit card security on our Web site, check out our Safe Shopping Guarantee.

How do I open an account? How do I get a password? How do I place an order?

You will be prompted to open an account by placing your first order with us. During the ordering process, you will create your own Orleans Coffee password. But you may place an order as a Guest if you prefer.

More questions?

Please contact us if the above answers do not address your question.