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Your privacy matters to us
Welcome to Orleans Coffee Exchange.
Because we are committed to protecting your privacy in all
aspects of our business, we hope you will take the time to
read this policy, which explains what information we collect
from you and how we use that information. By using our Web
site or purchasing products or services from us, you agree
to be bound by this policy. If we decide to change our privacy
policy, we will post those changes on this page so that you
are always aware of what information we collect and how we
use it. Please check back periodically!
What information we collect
and how we use it
When you visit our Web site,
Orleans Coffee Exchange collects your IP address, which we
use to help diagnose problems with our server, to administer
our Web site, and to improve our products and services. Your
IP address also is used to gather broad demographic information
that does not personally identify you.
To order from us you must set
up an Orleans Coffee Exchange account. Setting up an account
requires you to provide your email address and choose a password
(your "Account Information"). When you order from
us, we also ask for your name, shipping address, telephone
number, and your credit card number, billing address, and
expiration date (your "Order Information"). This
information is necessary for us to process your order, to
notify you of your order status, and to fulfill orders.
If you subscribe to the Orleans
Coffee Exchange newsletter, we may use your Account Information
and Order Information to occasionally notify you about important
changes to the Web site, new Orleans Coffee Exchange features,
or special Orleans Coffee Exchange offers you may find useful.
If you would rather not receive this information, visit the
Your Account page to change your preferences. You always have
the ability to change your preferences. If you have chosen
to receive this information and change your mind, visit the
Your Account page to change your preferences. (Whenever you
decide to change your preferences, please make sure to change
your preferences for each account or email address you have
left with us.)
You may also choose to provide
personal information, such as your name and address, when
you enter a contest or drawing or participate in a survey.
We may use this information the same way we use your Account
Information and Order Information.
How we protect your information
This Web site has security measures
in place to protect the loss, misuse, and alteration of the
information under our control. When you place orders or access
your account information, we use a secure server. The secure
server layer (SSL) encrypts all information you input before
it is sent to us. All of the customer data we collect is similarly
protected against unauthorized access.
Orleans Coffee Exchange will
not share your personal information with third parties unless
you have consented to the disclosure or the disclosure is
necessary to (1) comply with the law or with legal process,
(2) protect and defend our rights and property, (3) protect
our customers or users from misuse or unauthorized use of
the Orleans Coffee Exchange Web site, (4) protect the personal
safety or property of our customers or the public, or (5)
to fulfill orders of Seller items that usually ship in 2 to
3 business days to United States and Canadian customers.
Orleans Coffee Exchange may
provide aggregate statistics about our customers, sales, traffic
patterns, and related Web site information to third parties,
but these statistics will include no personally identifying
information. Put simply, we will not tell our business partners
that you bought a particular item, but we may tell them how
many customers in certain demographic groups bought certain
items.
Links to other Web sites
The Orleans Coffee Exchange Web
site contains links to other sites, operated by third parties,
that we think may be of interest to you. Orleans Coffee Exchange
encourages third parties to follow appropriate privacy standards
and policies, but is not responsible for the actions of those
parties, the content of their Web sites, or any products or
services they may offer.
Cookies
The Orleans Coffee Exchange Web
site uses "cookies," which are small pieces of information
that are stored by your browser on your computer's hard drive.
Our cookies do not contain any personally identifying information,
but they do enable us to provide a shopping cart and to store
your shipping and billing information between visits. If you've
set your browser to reject cookies, you can still use our
site, but will not be able to purchase items. Cookies may
also be used by our affiliates or advertisers. Orleans Coffee
Exchange encourages anyone who uses cookies to follow appropriate
privacy standards and policies, but is not responsible for
cookies placed by third parties.
Children's privacy online
At Orleans Coffee Exchange, we
understand that children's privacy is important. Except in
connection with surveys and contests, we do not monitor the
age of our user audience. However, if you are under age 13,
you should not submit personal identifying information to
Orleans Coffee Exchange without the consent of your parent
or guardian. If you are a parent and want to limit your children's
access to material you believe may be harmful to them, you
may want to look into commercially available hardware, software
and filtering devices. If you are interested in learning about
these protections, information is available at http://www.worldvillage.com/wv/school/html/control.htm
and other similar sites.
How to contact us
Orleans Coffee Exchange welcomes
your questions and comments about privacy. Please send email
to info@coffeeexchange.com. You can also contact us at the
address below:
Orleans Coffee Exchange
1401 South Rendon
New Orleans, LA 70125
1-800-737-5464 Phone
1-800-743-5711 Fax
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